Frequently Asked Questions About Your Data
When you close your account, your login access is disabled immediately. We retain your transaction history and account details for three years to comply with payment and anti-fraud rules. After three years, you can request permanent deletion by emailing our data team. Your personal information is not transferred to third parties during this period.
Your payment method is encrypted when stored. We never display your full payment account number in your lobby or email receipts—only the last four digits and method name appear. Each withdrawal request is verified against your registered phone and email before processing.
Yes. Open the live chat Monday to Sunday, 09:00–23:00 Indonesia time and ask for a data subject access request. Provide your account username and registered email. Our team sends a complete copy of your account data, transaction history and stored personal information within five business days.
Where local law permits, we may email or message you about new games, seasonal promotions or feature updates. You can opt out of these communications in your account settings under Notifications, or by replying 'unsubscribe' to any message. This does not affect your ability to play or withdraw.
Go to the login page and select 'Forgot Password'. We send a reset link to your registered email address. If you no longer have access to that email, contact live chat with your account username. Our team verifies your identity and helps you regain access to your account and funds.
Reach out to our support team via live chat, available Monday to Sunday 09:00–23:00 Indonesia time. You can also email our data protection team from your account settings. For formal complaints depending on local law, you may contact your local data protection authority.
We share data only with payment processors and fraud-prevention partners necessary to process your deposits and withdrawals. We do not sell your personal information to marketing companies, data brokers or analytics firms. All third-party partners are contractually bound to protect your data.
